Returns & Exchanges
At SharkNinja, we stand behind the quality of our home appliances and offer a 60-day money-back guarantee to ensure you are completely satisfied with your purchase. If your product does not meet your expectations, you can return it for a full refund of the purchase price, excluding shipping and handling.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to begin the process and verify your eligibility.
Print Your Shipping Label
Once approved, download and print the prepaid return shipping label provided via email to ensure your package is tracked correctly.
Pack Your Product
Securely place the item in its original packaging, including all accessories, manuals, and components that were originally shipped to you.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 10-15 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing